PURPOSE / SCOPE:
The purpose of this policy is to outline the system of counseling and mental healthcare services provided to ICOM students.
Counseling services are available 24 hours a day, seven days a week, in a confidential manner through a combination of services which include the on-site counseling services of the ICOM Behavioral Health Services, a Student Assistance Program (SAP) operated by StudentLinc (access code: icom, all lowercase letters), Idaho State University Counseling Services, Unity Health Care, and additional local resources as necessary.
Counseling is encouraged for the well-being of all students, especially those who are experiencing any forms of stress, such as anxiety, academic stress, relationship concerns, loneliness, depression, alcohol and/or substance abuse, sexuality conflicts, interpersonal conflicts, test anxiety, concerns related to medical school adjustments, etc. Students may either self-refer or may be identified by and referred to the counseling support services by others, all in a confidential manner.
ICOM Behavioral Health Services
ICOM’s Behavioral Health Services provide confidential and culturally sensitive services including individual, couple and small group counseling and coaching. Services focus on prevention, outreach and crisis intervention. Counseling services are provided by ICOM’s on-site, full-time, counseling staff.
Students seeking an appointment to meet with an ICOM counselor may:
- Schedule an appointment online at https://icom-behavioral-health-services.clientsecure.me/
- Call the Behavioral Health Services phone number (209) 795-4293, or confidentially email ICOM’s Behavioral Health Specialist, Jake Price, LPC at email@example.com or Shatae Mullins, at firstname.lastname@example.org.
- Leave a voicemail or email providing name, call back number, reason for calling or emailing (e.g. seeking to set up counseling services) and a good time during the day for responding.
- Reminder: In case of emergency, and/or the imminent threat of harm to self or others, call 911 for immediate assistance.
24/7 Counseling Services
The Student Assistance Program (SAP) currently operated by StudentLinc provides confidential and professional guidance. Students may call StudentLinc for counseling and referrals 24 hours a day 7 days a week. Phone calls are answered by licensed counselors who have extensive clinical experience.
- StudentLinc provides a toll-free number of which students can call at any time, day or night, and be connected directly to a trained counselor who triages the situation. The number provided for ICOM is specific to ICOM students. StudentLinc also provides a StudentLinc eConnect mobile app with additional resources.
- StudentLinc provides unlimited telephonic counseling and six face-to-face counseling sessions for each concern impacting a student. StudentLinc, where applicable, will make referrals to local counselors where the student resides and who are part of the student’s health insurance network.
- Standard protocols govern the interaction and enable counselors to assess the student and determine if emergency intervention is needed.
- Through the 24/7 hotline, StudentLinc can provide health services, legal assistance, and other various support services. Please visit the website for more information on additional services.
- StudentLinc provides all users with access to an App on their phone, tablets, or computers. The App provides users with access to counselors, wellness programs, and a variety of other helpful resources.
ISU Counseling Services
The Idaho State University’s Counseling Clinic is a low-cost service for ICOM students. Many college students experience stressors associated with all aspects of their lives, e.g. academics, familial, relational, etc. The counseling clinic is available to help provide the needed support as students navigate their lives alongside their educational journey.
The ISU-Meridian Counseling Clinic provides individual, couple, and family counseling. The counseling services are provided by ISU’s graduate level Master of Counseling students, Doctoral students, and some faculty from the Department of Counseling under supervision of licensed counselors/faculty members.
Students seeking an appointment to meet with an ISU counselor, may:
- Call the ISU-Meridian’s Counseling Clinic phone number (208) 373-1719 or confidentially email email@example.com
- Leave a voicemail or email providing name, call back number, reason for calling or emailing (e.g. seeking to set up counseling services) and a good time during the day to respond.
- Upon receiving the voicemail, a clinic staff member will be in contact with the student within one business day of open clinic hours (Monday – Thursday).
- During the phone call, the clinic staff member will provide the information for attending the counseling clinic and expectations of the appointment as well as obtain basic information about what brings the student into counseling services.
- The first appointment is then scheduled with a counselor.
The ISU Counseling Clinic supports students in all that life encompasses. Students may
access additional information by visiting the ISU-Meridian Counseling Clinic webpage:
Students may also access information using the ISU-Meridian Counseling Clinic Facebook
Additional Behavioral Health Resources
Additional services for behavioral services can be found through the following:
Idaho Suicide Prevention Hotline 1-208-398-4357
National Suicide Prevention Lifeline 988 or 1-800-273-8255
Veterans Crisis Line 1-800-273-8255, Press 1
PRIMARY POLICY OWNER:
Associate Dean for Student Services
Behavioral Health Specialists