Mental Health Services

PURPOSE / SCOPE:  

The purpose of this policy is to outline the system of counseling and mental healthcare services provided to ICOM students. 

POLICY:

Counseling services are available 24 hours a day, seven days a week, in a confidential manner through a combination of services which include the on-site counseling services of the ICOM Behavioral Health Services, a Student Assistance Program (SAP) operated by MYgroup Counseling Helpline, Idaho State University Counseling Services, Unity Health Care, and additional local resources as necessary. 

Counseling is encouraged for the well-being of all students, especially those who are experiencing any forms of stress, such as anxiety, academic stress, relationship concerns, loneliness, depression, alcohol and/or substance abuse, sexuality conflicts, interpersonal conflicts, test anxiety, concerns related to medical school adjustments, etc. Students may either self-refer or may be identified by and referred to the counseling support services by others, all in a confidential manner.

ICOM Behavioral Health Services

ICOM’s Behavioral Health Services provide confidential and culturally sensitive services including individual, couple and small group counseling and coaching. Services focus on prevention, outreach and crisis intervention. Counseling services are provided by ICOM’s on-site, full-time, counseling staff. 

Students seeking an appointment to meet with an ICOM counselor may:

• Schedule an appointment online at https://icom-behavioral-health-services.clientsecure.me/
• Call the Behavioral Health Services phone number (209) 795-4293, or confidentially email ICOM’s Behavioral Health Specialist, Jake Price, LPC at jprice@idahocom.org or Shatae Mullins, at smullins@idahocom.org.
• Leave a voicemail or email providing name, call back number, reason for calling or emailing (e.g. seeking to set up counseling services) and a good time during the day for responding. 
• Reminder: In case of emergency, and/or the imminent threat of harm to self or others, call 911 for immediate assistance.  

The Student Assistance Program (SAP) currently operated by MYgroup Counseling Helpline provides confidential, non-judgmental telephone counseling and referral service available to all ICOM students.  The MYgroup Counseling Helpline can be reached at (1-800-633-3353).

• MYgroup provides a toll-free number, which students can call at any time, day, or night, and be connected directly to a trained counselor who will triage the situation and refer the students to the appropriate counseling services in our area.
• There are standard protocols that govern the interaction such that counselors assess the student and determine if emergency intervention is needed.
• If it is determined that immediate attention is needed (i.e., a student may be a danger to themselves or others) then MYgroup keeps the student on the line while simultaneously alerting Assistant Director of Student Services (if appropriate), as well as emergency services.
• If emergency intervention is not needed then the student is counseled over the phone and subsequently referred to the ICOM approved contact for follow up. 

For emergency situations, call 911. For non-emergency situations Monday through Friday 9am- 5pm, call Campus Safety and ask for Behavioral Health. After 5pm and on weekends and holidays, call MYgroup at 1-800-633-3353.

ISU Counseling Services

The Idaho State University’s Counseling Clinic is a low-cost service for ICOM students. Many college students experience stressors associated with all aspects of their lives, e.g. academics, familial, relational, etc. The counseling clinic is available to help provide the needed support as students navigate their lives alongside their educational journey.

The ISU-Meridian Counseling Clinic provides individual, couple, and family counseling. The counseling services are provided by ISU’s graduate level Master of Counseling students, Doctoral students, and some faculty from the Department of Counseling under supervision of licensed counselors/faculty members.

     Students seeking an appointment to meet with an ISU counselor, may:

• Call the ISU-Meridian’s Counseling Clinic phone number (208) 373-1719 or confidentially email meridianclinic@isu.edu
• Leave a voicemail or email providing name, call back number, reason for calling or emailing (e.g. seeking to set up counseling services) and a good time during the day to respond.
• Upon receiving the voicemail, a clinic staff member will be in contact with the student within one business day of open clinic hours (Monday – Thursday).
• During the phone call, the clinic staff member will provide the information for attending the counseling clinic and expectations of the appointment as well as obtain basic information about what brings the student into counseling services.
• The first appointment is then scheduled with a counselor.

The ISU Counseling Clinic supports students in all that life encompasses. Students may

access additional information by visiting the ISU-Meridian Counseling Clinic webpage:

https://isu.edu/clinics/counseling-meridian/ 

Students may also access information using the ISU-Meridian Counseling Clinic Facebook

Page: https://www.facebook.com/ISUMeridianCounselingClinic/

Additional Behavioral Health Resources

Additional services for behavioral services can be found through the following:

Idaho Suicide Prevention Hotline 1-208-398-4357

National Suicide Prevention Lifeline 988 or 1-800-273-8255

Veterans Crisis Line 1-800-273-8255, Press 1

PRIMARY POLICY OWNER: 

Associate Dean for Student Services

Behavioral Health Specialists

SUPPORTING DOCUMENTS:

APPROVAL:

Effective: 10/14/21

Last Reviewed: 10/27/25

Review Requirement: 5 Years